Shipping & Delivery Policy

Effective Date: April 27, 2026 Last Updated: April 27, 2026

This Shipping & Delivery Policy explains how La Bodega Wholesale LLC (“La Bodega,” “we,” “us,” or “our”) delivers and provides pickup of orders placed at labodegawholesales.com. It is part of, and incorporated by reference into, our Terms of Service.

If you do not agree with this Policy, please do not place an order.

1. Order Fulfillment Options

La Bodega offers two ways to receive your order:

Delivery — we deliver to your business address within our service area
Pickup — you collect your order at our warehouse in Santa Maria, California

You select your preferred method at checkout.

2. Delivery

Service area

We deliver to selected ZIP codes within the Santa Maria, California area. Delivery availability is determined by ZIP code at checkout. If your ZIP code is not currently in our delivery zone, you will be offered the pickup option, or you may contact us at diego@labodegawholesales.com to inquire about your area.

Minimum order

Delivery orders require a minimum of $250 before tax and fees. Orders below this minimum cannot be delivered. You can either add more items to reach the minimum or switch to pickup, which has no minimum.

Delivery hours

Our delivery hours are 6:00 AM to 6:00 PM on operating days. Specific delivery time windows depend on routing, order volume, and customer location, and will be confirmed when your order is processed. We do not deliver on Sundays.

Delivery fees

Delivery fees, if any, are displayed at checkout and depend on your delivery zone, order subtotal, and other factors that may apply.

Payment for delivery orders

Delivery orders must be paid by credit or debit card through our secure online checkout (powered by Stripe). Cash on delivery is not accepted for delivery orders.

Shipping commitments

We will make reasonable efforts to deliver within the timeframe stated on the website or otherwise communicated to you when your order is processed. Specific delivery times are estimates unless we expressly state otherwise.

If we are unable to deliver within the applicable timeframe, we will contact you electronically and offer you the option to:

consent to a revised delivery date (we will offer a definite revised date when possible)
modify the order, or
cancel the order and receive a refund of amounts paid that were not earned

If we offer a revised delivery date that is 30 days or fewer beyond the original timeframe, your silence may be treated as consent to the new date. If we offer a revised date that is more than 30 days later or that we cannot confirm definitively, the order will be cancelled automatically and refunded unless you expressly consent to the new date.

If we are unable to reach you with a delay notice within a reasonable time, and your order remains unfulfilled beyond the original timeframe by more than 30 days, the order will be cancelled and refunded.

Refunds for orders we are unable to fulfill follow the process described in Section 11 of our Terms of Service, which commits to initiating refunds to the original payment method within 7 working days of cancellation where applicable.

Delivery acceptance

Someone authorized to accept the delivery should be available at the delivery address during the scheduled window. If no one is available:

Our driver will attempt to contact you using the phone number on file for your order.
If we are unable to reach you, and you have provided written delivery instructions at checkout that authorize unattended drop-off, the order will be left at the location you specified (typically the front door of the delivery address). Once delivered to that location, the order is considered received and risk of loss transfers to you (see Section 4).
If we are unable to reach you and you have not authorized unattended drop-off, the order will be returned to our warehouse. We will contact you to schedule a redelivery. A redelivery fee may apply, and perishable items that have left the cold chain or otherwise become non-resaleable may not be redeliverable.

You are responsible for retrieving authorized unattended deliveries promptly. La Bodega is not responsible for products damaged, stolen, lost, or spoiled after delivery has occurred at a customer-authorized unattended drop-off location, except as required by law.

Refusal of delivery

If you refuse delivery of an order without a valid reason (such as damage, wrong items, or missing items eligible for refund under our Refund & Return Policy), the order may be returned to our warehouse and a handling and restocking fee may apply as described in Section 8 of our Refund & Return Policy.

Delivery delays

We make every reasonable effort to deliver on the scheduled day. Delays may occur due to weather, road conditions, vehicle issues, routing changes, or circumstances beyond our control.

If your delivery is significantly delayed, we will contact you as soon as practical. La Bodega is not liable for lost profits, missed business opportunities, or other consequential damages caused by delivery delays, except as required by mandatory law.

Damaged or incorrect deliveries

If your delivery arrives damaged, incomplete, or contains the wrong items, please follow the process described in our Refund & Return Policy, which requires notice within 48 hours of delivery and supporting evidence such as photos.

3. Pickup

Pickup location

Orders can be picked up at our warehouse:

La Bodega Wholesale 930 W Main St Santa Maria, CA 93458

Pickup hours

Pickup is available during our regular business hours:

Monday-Friday: 5:00 AM-6:00 PM
Saturday: 5:00 AM-5:00 PM
Sunday: Closed

No minimum for pickup

There is no minimum order amount for pickup orders. Orders of any size may be placed for pickup.

When your order is ready

We will notify you (by email, SMS, or both) when your order is ready for pickup. Most orders are ready within a few hours of confirmation, but timing depends on order size and warehouse activity. Pickup notifications are sent through our automated workflows; you may also receive automated reminders if your order is held for pickup.

Please wait for the ready notification before coming to pick up your order.

Picking up your order

When you arrive:

Bring your order number (from your confirmation email or SMS)
Bring valid photo identification matching the name on the order
An authorized representative picking up on behalf of a business should bring written authorization (an email or signed note from the account holder is acceptable)

Payment for pickup orders

You may pay for pickup orders online by credit or debit card before arrival, or by accepted payment methods at the warehouse during pickup.

Holding period for pickup orders

Pickup orders will be held for 5 business days from the date you are notified the order is ready. If the order is not picked up within that period, the following rules apply:

Shelf-stable products that can be safely returned to inventory in resaleable condition: we will cancel the order and refund the payment, less a reasonable handling fee to cover the cost of preparing and restocking the order. The handling fee will be commercially reasonable and not punitive.
Perishable, refrigerated, frozen, or otherwise temperature-sensitive products: because these products cannot be safely returned to inventory after the holding period, no refund will be available for those items once the holding period has expired, except as required by mandatory law.
Mixed orders (containing both shelf-stable and perishable items): the rules above will be applied separately to each portion of the order.

Before the holding period expires, you may contact us to extend the hold or arrange a new pickup time at our discretion. We will work with you in good faith where reasonable.

4. Risk of Loss

For delivery orders, risk of loss transfers to you upon delivery to the address on your order — including when products are left at the front door per Section 2 above.

For pickup orders, risk of loss transfers to you when you (or your authorized representative) take possession of the goods at our warehouse.

This is consistent with the California Commercial Code’s risk-of-loss rules for non-shipment delivery contracts.

After risk of loss has transferred, you are responsible for proper handling, refrigeration, food safety, and storage of the goods.

5. Order Processing Time

After you place your order:

Standard orders are typically prepared within the same business day if placed before 12:00 PM, otherwise the next business day
Large orders or orders containing many SKUs may take longer to prepare
Market-priced items require price confirmation before fulfillment, which may add processing time

You will receive notification updates as your order moves through preparation and fulfillment. Some notifications are automated.

6. Out-of-Stock Items and Substitutions

If an item is out of stock when your order is being prepared, we will:

Notify you by email, SMS, or phone, and
Offer one of the following options at your choice:

substitute with a comparable product (if available)
remove the item from your order and refund or credit accordingly
hold the order until the item is restocked (where reasonable)
cancel the order in full

We do not substitute items without your approval. If we cannot reach you in a reasonable time and the order cannot be held, we will remove the affected item and proceed with the rest of the order or, where appropriate, contact you to cancel.

7. Special Circumstances

Holidays, severe weather, and operational disruptions

We may modify, suspend, or reschedule delivery and pickup operations during holidays, severe weather, infrastructure issues, or other operational disruptions. We will notify affected customers as soon as practical when this occurs.

Large or commercial-volume orders

Orders that exceed standard delivery vehicle capacity may require special routing or split deliveries. We will contact you in advance if this applies to your order.

Pickup-only items

Some items may be marked “pickup only” if they are too large, fragile, or specialized for standard delivery routing. This will be noted on the product page or at checkout.

Customer-provided delivery instructions

You may provide delivery instructions at checkout (such as access codes, gate combinations, or preferred drop-off locations). We will follow reasonable instructions where practical, but we are not obligated to follow instructions that conflict with safety, legal, or operational requirements. Any risks associated with customer-provided delivery instructions remain with you.

8. Sales Tax

Sales tax is calculated at checkout based on your account type and the applicable California sales tax rate at the time of order:

Standard customers are charged California sales tax at the applicable rate.
Approved wholesale customers with a valid resale certificate on file are tax-exempt for qualifying products. Wholesale tax exemption requires that your resale certificate is current and accepted by La Bodega.

Tax applies to both delivery and pickup orders.

9. Automated Notifications

Pickup-ready alerts, delivery confirmations, and certain other shipping-related communications may be sent through automated systems, including our web chatbot Nacho and our email/SMS infrastructure. These automated tools are clearly disclosed as automated services.

If automated communications conflict with information confirmed by La Bodega in writing, the written confirmation controls.

10. Contact

For shipping and delivery questions:

La Bodega Wholesale LLC 930 W Main St Santa Maria, CA 93458 Email: diego@labodegawholesales.com Customer Service: (805) 925-5512 Hours: Monday-Friday 5:00 AM-6:00 PM, Saturday 5:00 AM-5:00 PM

For automated information about hours and location, you may also call (805) 608-4881.

11. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. When we do, we will revise the “Last Updated” date above.

If we make a material change — such as changes to the service area, minimum order amount, fees, or risk-of-loss terms — we will provide reasonable advance notice before the change takes effect. We will typically do this by emailing customers with active accounts at the address on file and by posting a notice on the website.

Non-material changes (such as clarifications of existing language or corrections of typos) will be reflected by updating the “Last Updated” date without separate notice.

The Policy that applies to your order is the version posted at the time you placed your order.