Refund & Return Policy

Effective Date: April 27, 2026 Last Updated: April 27, 2026

This Refund & Return Policy explains when refunds, replacements, and returns are available for orders placed at labodegawholesales.com. It is part of, and incorporated by reference into, our Terms of Service.

If you do not agree with this Policy, please do not place an order.

1. What This Policy Covers

Because we sell food, beverage, perishable, temperature-sensitive, and inventory-sensitive products, our refund and return policy is designed to balance fairness to customers with the realities of food handling and safety.

This Policy covers refund, replacement, and return rights for the following situations:

damaged products
wrong items delivered or picked up
missing items
quality issues such as expired or spoiled products
order cancellation before fulfillment

For orders that we are unable to fulfill at all (including out-of-stock items, delivery-zone issues, or other situations where the order cannot be delivered or picked up), the refund process is governed by Section 11 of our Terms of Service, which commits to initiating refunds to the original payment method within 7 working days of cancellation where applicable.

2. General Rule: Food Products Are Generally Non-Refundable

Once food and perishable products have been delivered or picked up, they are generally non-refundable, except in the specific cases described in Section 3 below.

We adopt this rule to protect food safety. Once products leave our facility, we cannot verify how they were stored, handled, or transported. This is a standard practice across the wholesale food industry.

3. When You Can Request a Refund or Replacement

You may request a refund or replacement in the following situations.

Damaged products

The product arrived physically damaged — broken packaging, crushed boxes, leaking liquids, or any damage that affects the integrity, safety, or usability of the product.

Wrong items delivered or picked up

You received a product that is different from what you ordered (different brand, flavor, size, or quantity).

Missing items

A product listed on your order confirmation was not included in your delivery or pickup.

Quality issues

The product is expired upon arrival, spoiled, or has a manufacturing defect that makes it unfit for sale or use.

Cancellations before fulfillment

You may cancel an order at no charge as long as it has not yet been processed for delivery or pickup. See Section 8 for details.

4. Time Window — 48 Hours

To be eligible for a refund or replacement under Section 3, you must contact us within 48 hours of the time your order was delivered or picked up.

After 48 hours, we generally cannot process refund or replacement requests for damaged, wrong, missing, or quality-issue items, because we cannot reliably verify the condition of the product or how it was stored after that point.

The 48-hour window does not apply to:

orders we are unable to fulfill at all (Section 1 cross-reference), or
mandatory rights you may have under California or federal law, including situations where a defect or nonconformity could not reasonably have been discovered within that period.

5. How to Request a Refund or Replacement

To submit a request:

Contact us within 48 hours of delivery or pickup.
Email diego@labodegawholesales.com with:

your order number
a description of the issue
clear photo evidence of the damaged, wrong, or defective product (including the original packaging if relevant)

Or call our customer service line at (805) 925-5512 during business hours (Mon-Fri 5 AM-6 PM, Sat 5 AM-5 PM).

We will respond within 1-2 business days with next steps.

Photo evidence is generally required for damaged, wrong, or defective product claims. Photo evidence protects both you and us, and allows us to address quality issues with suppliers and delivery operations. If photo evidence is not reasonably available in the circumstances, we may review the request based on other available information.

6. Resolution Options

Once a request is approved, we will offer one of the following resolutions:

Replacement of the affected product on your next order or as a special replacement delivery
Store credit in the amount of the affected items, applicable to future orders
Refund to your original payment method

We typically choose the resolution based on product availability, the nature of the issue, and operational considerations. Where required by law, or where replacement or store credit would not be a reasonable resolution under the circumstances, we will issue a refund. We will work with you in good faith to reach a fair outcome.

For credit and debit card refunds, we will initiate the refund through Stripe within a reasonable time after approving your request. The time for the refund to appear in your account depends on Stripe and your card issuer’s processing times, which typically takes 5 to 10 business days after we initiate the refund.

7. Return Shipping

If we approve a return for damaged, wrong, or defective items, La Bodega covers the return cost. We will arrange to pick up the product or provide a return shipping label.

You are not responsible for return shipping costs in cases where the issue is our fault or our supplier’s fault.

We do not accept returns or refunds for products that are no longer wanted, were ordered by mistake, or have been opened or used, except where required by law or specifically approved by us.

8. Order Cancellation

You may cancel your order at no charge before it has been processed for fulfillment. To cancel:

Email diego@labodegawholesales.com with your order number and the word “Cancel” in the subject line, or
Call (805) 925-5512

If your order has already been picked, packed, or dispatched, cancellation may not be possible. In that case, you may decline the order at delivery or pickup, but a reasonable handling and restocking fee may apply to reflect the actual costs we incurred in preparing, handling, and returning the order to inventory, where the goods remain returnable and resaleable. Any such fee will be commercially reasonable and not punitive.

For orders that we are unable to fulfill at all, refunds follow the Terms of Service Section 11 process, with no handling fee charged to the customer.

9. Special Situations

Market-priced items

For products marked “market price” (precio sujeto a cambio) where the price is confirmed at order processing, you may cancel the item before it ships if you do not agree with the confirmed price. After the item has been delivered or picked up, no refund will be offered except as described in Sections 3 and 4.

Wholesale account products

Products purchased at wholesale prices are sold for legitimate business use as described in our Terms of Service.

Wholesale customers must inspect their order within 48 hours of delivery or pickup as set out in Section 4. Refunds, replacements, and returns are not available for wholesale-priced products that have been:

opened, used, or partially consumed
stocked, displayed, or shelved at the customer’s business location
repackaged, relabeled, or otherwise modified
held beyond the 48-hour inspection window

This protects La Bodega from situations where products have been integrated into a customer’s inventory and we cannot verify their condition.

Damaged delivery vehicle incidents

If your order is damaged in transit due to circumstances beyond our control (vehicle accident, severe weather, road conditions, etc.), we will work with you in good faith to replace the affected products as quickly as possible or provide another appropriate resolution.

Stripe payment disputes (chargebacks)

If you have an issue with your order, please contact us first before initiating a chargeback through your bank or card issuer. We will work in good faith to resolve legitimate issues promptly.

Chargebacks for valid orders may result in account suspension, collection action, and recovery of associated fees and costs where permitted by law and by our Terms of Service. Initiating a chargeback for an order that was delivered correctly and as described is a material breach of our Terms of Service.

10. Items Not Eligible for Refund

The following are not eligible for refunds, replacements, or returns except where required by mandatory law:

products you no longer want or ordered by mistake
products that have been opened, used, or partially consumed
products reported after the applicable notification window in Section 4, unless the issue could not reasonably have been discovered earlier
products you damaged after delivery or pickup
custom or special-order products (where applicable)
claims where requested supporting evidence is not provided without reasonable explanation
wholesale-priced products in the situations described in Section 9

Nothing in this section limits any rights you may have under mandatory California or federal law.

11. California and Other Mandatory Rights

This Policy is intended to be clear and accessible to our customers and to provide a fair process for handling refund and return requests on the food and perishable products we sell.

California customers and other customers retain all rights provided by mandatory California or federal law, regardless of any provision in this Policy.

If a remedy provided in this Policy fails of its essential purpose, you may pursue remedies otherwise available under the California Commercial Code or other applicable law.

12. Contact

For all refund, return, or order issues:

La Bodega Wholesale LLC 930 W Main St Santa Maria, CA 93458 Email: diego@labodegawholesales.com Customer Service: (805) 925-5512 Hours: Monday-Friday 5:00 AM-6:00 PM, Saturday 5:00 AM-5:00 PM

For automated information about hours and location, you may also call (805) 608-4881.

13. Changes to This Policy

We may update this Refund & Return Policy from time to time. When we do, we will revise the “Last Updated” date above.

If we make a material change, we may provide reasonable advance notice before the change takes effect, including by email to customers with active accounts, by posting a notice on the website, or both, as appropriate.

The Policy that applies to your order is the version posted at the time you placed your order.